Service and Repair Policies and Procedures
ComputerWise services all products that it manufactures as well as most of the products
which are made by other companies and sold by ComputerWise. There are exceptions to
this in regards to non-manufactured goods which may require forwarding such equipment to
the relevant third-party vendor for the necessary service.
ComputerWise reserves the right
to make any decision about where and by whom any warranty service is to be performed.
After the warranty period, or any extension thereof (paid or otherwise), the customer is
welcome to obtain service wherever they choose.
ComputerWise has only one location, that
of its main plant in Olathe, Kansas, where service and repairs are performed. The charges
for such service is determined on a time and materials basis (i.e. parts and labor), and
will be charged to the customer (equipment owner) except when such service is performed
View our instructions for performing a factory reset on select ComputerWise terminals.
Return to Factory Service Procedure
- Call the Service Department at ComputerWise (913-829-0600) with the model and serial numbers of each product to be returned for repair.
- Obtain a Return Material Authorization number (RMA #) for the returned equipment.
- Ship the equipment to be serviced to the following address:
(Marking the RMA # on the outside of the shipping box.)
302 N. Winchester Lane
Olathe, KS 66062
ATTN: Service Dept.
RMA # xxxxxxx
- Please convey, in writing, any helpful information about symptoms
or defects which are known to you or suspected about each product
that you are returning for service. Also specify, in writing,
whom to contact for additional information about repair, replacement
costs, etc.; along with their telephone number.
- Please indicate, in writing, the procedure you wish to be followed
to bill you for the repair charges or the method of payment for
the repair charges if a credit account is not established.
- ComputerWise products are covered by a 1-year return to factory
warranty from the date of purchase. The warranty specific to the
product is stated in the back of the user's manual for that product.
During the stated warranty period, ComputerWise will repair or
replace the defective product, at its sole discretion, once the
defective product has been received and evaluated by our service
department. ComputerWise does not engage in "cross-shipped"
exchanges in meeting its warranty obligations.